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OCLC Support

Why are my hosted video files buffering slowly on the website?

  • Video files in the native player take a long time to buffer
Applies to

Like all files in CONTENTdm, access on the website can be impacted by relative network speeds and file size. If video files take a long time to buffer, try accessing the collections on a different network first. If the network is not the issue, investigate the original file that was uploaded.

  • What is the file format?
  • How large is the file?

Try uploading a smaller test file to see if it suffers from the same issues. Reducing the quality and file size of the hosted video file will greatly impact accessibility. If this doesn't work, contact OCLC Support with the name of the collection and the link to the impacted item for additional assistance.

Additional information

Please see CONTENTdm Video Best Practices.

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