Why is a staff note popping up when checking-in an item when there is not a note on the item?

Symptom

• Staff acknowledgement popping up when no staff note is currently present on the item

Applies to

• WorldShare Circulation 

Resolution

This staff note was previously on the item but its deletion did not completely go through the system:

1. Open the item and add a staff note
2. Save the item
3. Delete the staff note
4. Save the item
5. Check-in the item to ensure the note no longer appears

Additional information

If the note continues to appear, please contact OCLC Support with the barcode of the item and a screenshot of the note that is appearing.

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