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OCLC Support

Why is a staff note popping up when checking-in an item when there is not a note on the item?

Symptom
  • Staff acknowledgement popping up when no staff note is currently present on the item
Applies to
  • WorldShare Circulation
Resolution

This staff note was previously on the item but its deletion did not completely go through the system:

  1. Open the item and add a staff note
  2. Save the item
  3. Delete the staff note
  4. Save the item
  5. Check-in the item to ensure the note no longer appears
Additional information

If the note continues to appear, please contact OCLC Support with the barcode of the item and a screenshot of the note that is appearing.

Page ID
23186