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OCLC Support

A patron received a recall notification for an item, but the item was never recalled.

Symptom
  • A recall notification was sent for an item that does not have a status of Recalled.
Applies to
  • WorldShare Circulation
Resolution

A recall notification is also sent if automatic renewal fails, provided the associated Loan Policy has a Recall Notification selected. Please review our documentation on reasons for failure to automatically renew.

The item is not recalled in any way. The item will still be treated as a regular loan.

  • The item & loan status will not be set to Recalled
  • A recall grace period will not apply
  • The recall billing structure will not apply.
Page ID
32420