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OCLC Support

We cannot scan barcodes from the app screen

Symptom
  • Issue reading barcodes using the CapiraMobile app.
Applies to
  • CapiraMobile with Staff Dashboard
Resolution

Try changing the Barcode Format in the dashboard and restarting the app.  If you are using Codabar, try CODE128 or CODE39 under the Options -> Account -> Card Settings tab. 

Page ID
49611