Featured Capira Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- Why did we receive an “app not compliant” message from the Google Play store?
- How do we update our hours in CapiraMobile?
- Why is our Capira app crashing?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- What IP ranges are used by the Capira products?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- Patrons getting an error message when they try to add their account to the app
- Why am I not receiving push notification on my Android app?
- Why can our patron not see their checkouts or holds in the Capira app?
- Featured Capira Troubleshooting articles
- Why is a catalog search not returning expected results in Capira?
- Why can a patron not renew checkouts or place holds in Capira?
- How can we add or remove a new icon or screen in Capira?
- How do we update URLs in CapiraMobile?
- How do we add/delete a pickup location in CapiraMobile?
Recently created articles
- If a patron doesn't check out a reserved pass, does it count against their reservation limit ( created Thu Mar 27, 2025 )
- How can I add a QR code to a museum pass? ( created Wed Mar 19, 2025 )
- Is it possible to use a custom domain for MuseumKey and/or LendingKey? ( created Wed Mar 19, 2025 )
- How do I delete a reservation for an item in LendingKey that was never picked up? ( created Mon Mar 10, 2025 )
- How long before a Museum Pass Expires will our Library receive notification? ( created Thu Mar 06, 2025 )
- Why is my newly added image not available to assign to an existing Thing? ( created Thu Feb 27, 2025 )
- How can I change the promo code on a printable pass? ( created Tue Feb 11, 2025 )
- Can a Pass Be Associated with a Specific Time Instead of a Full Day? ( created Tue Jan 07, 2025 )
- Can we disable the PIN requirement for patrons making reservations in MuseumKey/LendingKey? ( created Mon Jan 06, 2025 )
- Why is a museum available when the calendar for the museum shows it as closed? ( created Mon Jan 06, 2025 )
- How do I block certain patrons from making reservations in MuseumKey/LendingKey? ( created Mon Dec 30, 2024 )
- How can I stop patrons from overriding our limits and reserving more passes? ( created Fri Dec 06, 2024 )
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( created Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( created Wed Oct 30, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( created Fri Oct 18, 2024 )
Recently updated articles
- Why is a museum available when the calendar for the museum shows it as closed? ( updated Thu Apr 10, 2025 )
- What IP ranges are used by the Capira products? ( updated Mon Mar 31, 2025 )
- If a patron doesn't check out a reserved pass, does it count against their reservation limit ( updated Thu Mar 27, 2025 )
- How can I add a QR code to a museum pass? ( updated Wed Mar 19, 2025 )
- Is it possible to use a custom domain for MuseumKey and/or LendingKey? ( updated Wed Mar 19, 2025 )
- How do we update our hours in CapiraMobile? ( updated Tue Mar 18, 2025 )
- Why can our patron not see their checkouts or holds in the Capira app? ( updated Tue Mar 18, 2025 )
- Why can a patron not renew checkouts or place holds in Capira? ( updated Tue Mar 18, 2025 )
- Why is our Capira app crashing? ( updated Tue Mar 18, 2025 )
- Why is a catalog search not returning expected results in Capira? ( updated Tue Mar 18, 2025 )
- Why can a patron not check out an item using Self Check in Capira? ( updated Tue Mar 18, 2025 )
- How many library cards can be added in My Account? ( updated Tue Mar 18, 2025 )
- Why is a patron unable to log into Capira and receiving an Invalid Information error? ( updated Tue Mar 18, 2025 )
- How do we add/delete a pickup location in CapiraMobile? ( updated Tue Mar 18, 2025 )
- How do I delete a reservation for an item in LendingKey that was never picked up? ( updated Mon Mar 10, 2025 )