The system is unable to send the user an email. Please contact a librarian within your institution.
Symptom
- When I attempt to set/reset the password for one particular user, I get an error message. It says: "The system is unable to send the user an email. Please contact a librarian within your institution."
- When I attempt to set/reset my own password, the error reads: "The system is unable to send you an email. Please contact a librarian within your institution."
Applies to
- WorldShare Collection Manager
- WorldShare Record Manager
- WorldShare Circulation
- WorldShare Interlibrary Loan
- WorldCat Discovery
Resolution
A user with an Admin role can do the following:
- Check the user's account to confirm that the email address in the Library Record section is formatted correctly and uses a @ and period in the proper places.
- Make sure the Everyone role is assigned to the user's account. If it is not selected, add it.
- Save the user record.
- Try sending the password set/reset email again.
Additional information
If the role is missing from an account, contact OCLC Support with a link to this help article and the username of the account.
For more information on the Everyone role, go here.