The system is unable to send the user an email. Please contact a librarian within your institution.

Symptom

• When I attempt to set/reset the password for one particular user, I get an error message. It says: "The system is unable to send the user an email. Please contact a librarian within your institution."
• When I attempt to set/reset my own password, the error reads: "The system is unable to send you an email. Please contact a librarian within your institution."

Applies to

• WorldShare Collection Manager
• WorldShare Record Manager
• WorldShare Circulation
• WorldShare Interlibrary Loan
• WorldCat Discovery

Resolution

A user with an Admin role can do the following:

1. Check the user's account to confirm that the email address in the Library Record section is formatted correctly and uses a @ and period in the proper places.
2. Make sure the Everyone role is assigned to the user's account. If it is not selected, add it.
3. Save the user record.
4. Try sending the password set/reset email again.

Additional information

If the role is missing from an account, contact OCLC Support with a link to this help article and the username of the account.

For more information on the Everyone role, go here.

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