I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
Symptom
- I am attempting to log into WorldShare, but instead get an error message.
- The message reads: “You are not authorized to access WorldShare Management Application. You are logged into YOUR INSTITUTION NAME. Log out before logging into another institution.”
Resolution
- If you have Service Configuration open within the same browser, close it or open WorldShare within another browser.
- Try to sign in using an incognito or private window. If you're able to log in there, this is most likely a browser caching issue and you'll need to clear your main browser's cache and cookies.
- If you're still not able to log in after trying the steps above, this error may be due to your account not being assigned proper roles to access WorldShare.
- Contact the WorldShare user with Admin roles for your institution and ask for WorldShare roles to be added to your account.
- If you do not have an Admin at your institution, please contact OCLC Support. Support will need to know your OCLC symbol and account username.
Page ID
22029