Lender request workflow

Actions you perform as a lending library.
  • Lending Library: Possible request actions
    A table of available actions as a lending library.
  • New requests and pick list
    New borrowing requests appear in the New Requests section of the Lender Work Queue and in the Pick list.
  • Ship an item
    When supplying a request, respond Shipped to let the borrowing library know the item is on its way.
  • Inform borrowing library an item will be supplied
    If your library can supply an item but not ship it immediately, set the request's status to Will Supply to let the borrowing library know you will fill the request.
  • Inform borrowing library an item will not be supplied
    If you are unable to supply a requested item, then indicate a status of will not supply so that the request leaves your work queue and moves on to the next library in the rota.
  • Respond to a renewal request
    Let the borrowing library know whether you agree to renew an item by taking either the Renew Yes or the Renew No action.
  • Send an overdue notice to the borrower
    Use the Overdue action to notify the borrowing library that the overdue item needs to be returned to your library.
  • Recall an item
    Use the Recall action to notify the borrowing library that an item needs to be returned before the due date.
  • Respond to a cancel request
    If a borrowing library wishes to cancel a request for which you are the current potential lender, you must reply whether it is possible to cancel the request.
  • Check in returned item
    When an item which you lent to a borrowing library is returned, perform the Checked In action to finish the request and remove it from your work queue.
  • Send a note
    How to send notes to the borrowing library and to your patron.