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OCLC Support

Respond to a cancel request

Learn how to inform the borrowing library whether the request can be cancelled in UnityUK.

If a borrowing library wishes to cancel a request for which you are the current potential lender, you need to inform the borrowing library whether the request can be cancelled.

 Caution: It is important that you do take action on any such requests, as they will not otherwise move on in their rotas.

The request will be in the Cancel Requested section of the Lender Work Queue.

Cancel Requested section of the Lender Work Queue

You should take the appropriate action on the request, usually Cancel Reply-Yes.

 Note: You should only use the Cancel Reply-No action if the item has already been shipped so can no longer be cancelled.

Cancel Reply-Yes action in request details

If cancelled, the request will move on to the next location in the requesting library’s rota.