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OCLC Support

Why do the Patron Request forms not automatically update with the patron's information?

Applies to
  • Tipasa
Resolution

When the Patron Request forms for ILL aren't automatically filled with the patron's information, this can be caused by an incorrect configuration of the resource sharing button. To fix this:

  1. Go to the Service Configuration and navigate to WorldCat Discovery and WorldCat Local, and then to Place Hold/Request Buttons
  2. Open the options under the Resource Sharing (Any Level) tab
  3. Behind Type of button configuration:, change WCRS/WS ILL to OpenURL 1.0
  4. For Choose an OpenURL Resolver from the OpenURL Resolvers you have already registered with OCLC:, select the correct OpenURL resolver
  5. Click Save
Additional information

For more information on Resource Sharing (Any Level) tab, go to to the Place Hold/Request Buttons configuration page. Want to know more about OpenURL Resolvers? Go to the Manage Resolvers page.

Page ID
31500