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OCLC Support

When we try to open the Tipasa ILL request form a different ILL template displays instead.

Symptom
  • We want the Tipasa ILL template to come up when a user clicks on a link to request a copy.
  • Instead, we are getting what looks like a WorldCat Discovery ILL template.
  • This is the wrong ILL template
Applies to
  • Tipasa
Resolution

The discovery work form may be appearing due to settings inside your service configuration. 

  1. Log into OCLC Service Configuration
  2. WorldCat Discovery and WorldCat Local > Place Hold/Request Buttons >Resource Sharing (Any Level)
  3. Remove the additional button by selecting None from the drop down box
  4. Click save

 

Page ID
22188