| Real-time availability for ILL |
- Libraries with WorldShare Management Services (WMS) are already configured.
- As part of their Tipasa subscription, OCLC resource sharing libraries can request setup here.
See Real-time availability for ILL.
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- Speeds up borrowing turnaround time.
- Ensures your loan requests do not sit with lenders that cannot fill them because the items are checked out or otherwise unavailable to lend.
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- Speeds up lending turnaround time.
- Saves you time by not assigning loan requests to your library for items that are checked out or otherwise unavailable to lend.
- Allows you to spend time focusing on requests you can fill.
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| Knowledge base coverage check |
See Knowledge base coverage check.
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- Ensures your loan requests do not sit with lenders that cannot fill them because of coverage range or license terms.
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- Allows requests which fall outside of the lender's knowledge base holdings to be automatically declined.
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| Automated Request Manager (ARM) for Borrowing |
See Automated Request Manager.
Learn more in a training course: Automated Request Manager
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- Speeds up borrowing turnaround time.
- Selects the best WorldCat record for the request.
- Gets the request to the right lender quicker by building a smart lender string.
- Can send the request directly to lenders or move for staff review.
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- Speeds up lending turnaround time and balances requests across libraries.
- Requests you receive from other libraries are more likely to be for items you can supply.
- Lender strings are smart, using load balancing that calculates your lending queue size and avoids sending you requests if your workload is higher than normal.
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| Automated Request Manager (ARM) for Lending |
- Set up custom holdings to reflect groups of libraries that should be charged the same amount and/or use the same shipping method.
- Set up constant data to reflect your most frequently used combinations of charges, loan periods, and shipping methods.
See Automated Request Manager.
Learn more in a training course: Automated Request Manager
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- Requests can be processed more quickly by lenders.
- Requests will have expected lending charges and loan periods applied consistently.
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- Ensures your library’s stated policies are being applied consistently and correctly.
- Speeds up lending turnaround time because it speeds processing time.
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| Smart lender strings |
See Smart lender strings through the Automated Request Manager and Other OCLC Services that interact with smart fulfillment.
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- Speeds up borrowing turnaround time and improves fill rates.
- Builds strings of lenders that are most likely to fill the request.
- Sorts lenders in order of turnaround time within each of the groups in your specified custom holdings path.
- Considers deflections, licenses, and serial holdings automatically.
- Leverage AI to provide intelligent timing, which factors in the actual times when lenders process copy requests.
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- Speeds up lending turnaround time.
- When other libraries use smart lender strings built in ARM, sends you requests for items you more likely can supply at the times you can supply them.
- Calculates your lending queue size and avoids sending you requests if your workload is higher than normal (that is, load balancing).
- Filters out libraries from the lending string that do not hold a specific serial year or volume according to their local holdings records or the WorldCat knowledge base. For more information, see oc.lc/getcm.
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| Express program |
Libraries are invited to join based on historical ILL data.
See Express program.
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- Speeds up turnaround time for copy requests.
- Gives you access to other fast copy suppliers to get materials to your library's users quickly.
- Saves your library money because additional subscriptions to other resources sharing services are not required to achieve fast copy borrowing.
- Leverages the power of the ILL service you already use.
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- Rewards you for great performance.
- Recognizes your library to other libraries that are also fast so that you can build a network of fast copy suppliers within the large OCLC resource sharing network.
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