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OCLC Support

My Account release notes, April 2023


Release Date: April 14, 2023


This release of My Account includes new enhancements and a number of fixes for known issues, including:

Many of the fixes are the direct result of your feedback.

Recommended actions

For this release, we recommend that you review the following checklists and complete the relevant tasks so that you can adjust your policies and workflows and train your staff. These checklists identify updates that we have determined as significant for most institutions. We encourage you to review all of the items in the release notes to determine whether there are other items that might require additional action or follow up by your institution.

Follow-up actions

In an effort to keep your staff informed of new features and changes, you may also want to consider these items.


Share these release notes with your colleagues.

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Include Request ID with problem reports

When reporting an issue with My Account or WorldCat Discovery, it's very helpful to include the Request ID. It can be found at the bottom of the screen on which the issue occurred. Including this information allows us to directly trace what happened on the request we are troubleshooting.

request ID.png

New features and enhancements

Search suggestions are now offered in My Account search box

For libraries with WorldCat Discovery

When a user enters three or more characters in the My Account search box, a title search suggestion is now offered, as well as up to eight search term suggestions and an all-results option. This enhancement makes search suggestion functionality in My Account consistent with that in WorldCat Discovery.

search suggestions.PNG

New notifications now display when a service is temporarily unavailable

A series of notifications have been added to inform users when one or more OCLC services are down. These will display when only partial information is currently being displayed or when information in the user profile cannot be updated because the necessary service temporarily cannot be reached.


api down 1.PNG

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Bug fixes and known issues

Form validation error message is now dismissed when request is successfully submitted

For libraries with Tipasa

When a library user attempts to submit a request but encounters one or more errors on the form, an error message displays.

form validation error.PNG

Previously, this error message continued to display after the form was corrected, the request successfully submitted, and the Request ID displayed on the Requests tab. To be sure the request was submitted, the library user may have submitted another request for the same item.

The error message is now dismissed when the request is submitted successfully. 

Submit button now creates just one ILL request

For libraries with Tipasa

The order of events has been changed to ensure that just one ILL request is created.

Previously, when a library user clicked the Submit button on the patron request form, two calls were immediately made to OCLC services. It was possible for the user to incidentally create multiple requests while those calls were being made and before the button became disabled. This likely occurred more often with slower connection speeds or when the user was not physically located near the data center.

With this release, the button now becomes disabled immediately after it is clicked and before any calls are made to OCLC services. This will remove the possibility of multiple requests being created based on a single ILL request submission.

Due date is no longer displayed for permanent loans

For libraries with WorldShare Circulation

Previously, a due date was displaying to the library user for permanent loans. Now, the user sees a status of "On permanent loan".

permanent loan.PNG

Important links

Post-release sessions

To help you become familiar with the new features, enhancements and improvements included in this release, update sessions scheduled. Please note the session time zones when registering. The sessions will be recorded and archived for future viewing on the OCLC Community Center. Please register, even if you are unable to attend, to receive a link to the recorded session.

    WorldShare Circulation
    • Product Insights: WorldShare Management Services
    • Date: Thursday, April 20, 2023, 1:00 pm EDT
    • Register now
  • WorldCat Discovery
    • Product Insights: WorldCat Discovery
    • Date: Wednesday, May 24, 2023, 11:00 am EDT
    • Register now
  • Tipasa
    • Product Insights: Resource Sharing
    • Date: To be determined (see Tipasa events)

Support websites

Support information for this product and related products can be found at: