Why was a request sent to one institution filled by another?
Applies to
- Relais ILL
Answer
If the library is part of a consortium, the request is received at the consortia level, and Relais ILL uses availability and turnaround time parameters to fulfill the request. It is possible for a request directed to a specific institution within the consortium to be filled by another library first based on these parameters.
In this case, Relais ILL is working as expected.