A request in Relais will not complete in Staff Portal

Symptom

• A request cannot be completed

Applies to

• Relais

Resolution

If a request cannot be returned in the portal, use the Window Client:

1. Enter the request number
2. View the request
3. Click Loan Tracking
4. Set the Loan Code to Returned
5. Click update

The loan should now be complete. 

Page ID