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OCLC Support

I am trying to submit my copyright in ILLiad, but I am getting an error message

Symptom
  • An error message occurs when trying to submit copyright in ILLiad.
Applies to
  • ILLiad
Resolution

 Copyright Clearance Center started requiring TLS 1.2 as of March 1, 2019.  Here is the information on this:

The CCC's new TLS 1.2 Security Protocol Requirements.

Please contact the Copyright Clearance center if unable to log on to copyright.com. Go to copyright.com and log in. Copy the CCCUsername and the CCCPassword from the Customization Manager. If the log on fails, contact the Copyright Clearance Center to have an update to either the username or password.

If the logon attempt is successful, then look at the copyright file and make sure the pages field is correct. It cannot have letters or strange characters in it. It should be numbers like 1- or 1-5.  Fix those records and then submit again.

To learn more about the TLS security updates at OCLC, click here.

Page ID
18019