I am trying to process electronic delivery files in ILLiad, but the Process Files icon is grayed out
Symptom
- When you are trying to process electronic delivery and the "Process Files" is grayed out, so you cannot click on it to process files
Applies to
- ILLiad
Resolution
You need to "Clear Electronic Delivery Files." This will allow you to process electronic delivery. Information on this is in the Manually Clearing the Electronic Delivery Processing form page.