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OCLC Support

How to fix the error messages in ILLiad I am getting when I was at and I was asked to upgrade to and I upgraded?

  • You were at, and you were asked to upgrade to
Applies to
  • ILLiad

There is a new issue with the latest updates.  People are in and are asked to upgrade to  You should not be asked to upgrade.  You need to be at in order to upgrade to  If you upgraded from to you need to Uninstall and install again.  You need to do the following:

1.  Uninstall from the Control Panel and the Programs and Features.
2.  Right-Click on the ILLiad Client and choose Uninstall.  This will uninstall the program. 
3.  They will then need to install They can download the installer from here:  ILLiad Downloads
4.  They will need to right-click and "Run as Administrator" to install the program. 
5.  After the program installs, they will not need to run the ATLAS SQL Alias Manager.

You will be at again.  You will need to upgrade their server to get to the latest version for or  If you are hosted by OCLC, you will be upgraded to  You will need to either call us at 800-848-5800 or email support, and we will need to send you a scheduler link to schedule the upgrade.

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