Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
How do I install the latest version of the ILLiad Client?
An ILLiad request keep changing back to Unfilled
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
What URL should be used to access WebCirc when you are Hosted ILLiad
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
Printing is not working and I am getting an error message about a table in ILLiad
I'm getting an error when I try to print in ILLiad, why is this?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Recently created articles
Why do I get the error "The page isn't redirecting properly" when logging into ILLiad?
( created Fri Jul 05, 2024 )
Can the ILLiad Client print or export the Borrowing Copyright Report?
( created Thu Jun 27, 2024 )
Incoming Request from WorldShare ILL do not have a Document Type.
( created Thu Jun 20, 2024 )
Receiving an error that states "Default holdings not configured" when clicking on the Holdings button in the ILLiad Client ribbon
( created Fri Jun 14, 2024 )
Error connecting after IP change of ILLiad database
( created Fri Mar 22, 2024 )
After DOCLINE updated to 6.2.50, I get a javascript error when importing requests in ILLiad.
( created Mon Mar 18, 2024 )
ReShare requests in ILLiad are getting getting an error in the notes about "the local ID could not be retrieved."
( created Thu Mar 14, 2024 )
Why does my Z39.50 connection to FOLIO not show all information for serials?
( created Mon Mar 11, 2024 )
My UserValidation import to ILLiad says "Permission Denied."
( created Thu Jan 04, 2024 )
Custom SQL Work
( created Tue Jan 02, 2024 )
What happens in ILLiad when an institution is on a lender string twice?
( created Tue Jan 02, 2024 )
When using Google Analytics as part of the URL for ILLiad and EZproxy access, when I get to the ILLiad site, I get a message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."
( created Mon Dec 11, 2023 )
Determine if an ILLiad request is in our WorldCat Knowledge Base collection
( created Wed Dec 06, 2023 )
What is the file named Debug in the ILLiad client directory?
( created Tue Dec 05, 2023 )
Can ILLiad notification emails have a Reply To address that is different than the From address?
( created Tue Nov 28, 2023 )
Recently updated articles
Why do I get the error "The page isn't redirecting properly" when logging into ILLiad?
( updated Fri Jul 05, 2024 )
How does The Electronic Delivery Backup Folder work?
( updated Wed Jul 03, 2024 )
Our email system requires SSL, how can we make our ILLiad emails secure?
( updated Thu Jun 27, 2024 )
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
( updated Thu Jun 27, 2024 )
Can the ILLiad Client print or export the Borrowing Copyright Report?
( updated Thu Jun 27, 2024 )
Where do we go to request an enhancement for ILLiad?
( updated Thu Jun 27, 2024 )
OpenURL is not filling in the ISSN field
( updated Mon Jun 24, 2024 )
How do I set up a Microsoft Access Link for the OCLC ILLiad Hosted Site?
( updated Thu Jun 20, 2024 )
Incoming Request from WorldShare ILL do not have a Document Type.
( updated Thu Jun 20, 2024 )
How to adjust timeout for Web Circ
( updated Wed Jun 19, 2024 )
When I am in WorldCat, I see many holdings, but when I go to the OCLC tab in ILLiad, I only see a couple holdings
( updated Wed Jun 19, 2024 )
Why does my Z39.50 connection to FOLIO not show all information for serials?
( updated Wed Jun 19, 2024 )
Receiving an error that states "Default holdings not configured" when clicking on the Holdings button in the ILLiad Client ribbon
( updated Fri Jun 14, 2024 )
How can I set up Microsoft SQL Management Studio to do Database queries on a Hosted ILLiad site?
( updated Wed Jun 12, 2024 )
How do I turn on IFM for ILLiad?
( updated Wed Jun 12, 2024 )