Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
How do I install the latest version of the ILLiad Client?
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
An ILLiad request keep changing back to Unfilled
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
I'm getting an error when I try to print in ILLiad, why is this?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
What URL should be used to access WebCirc when you are Hosted ILLiad
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
Can ILLiad be run on a Virtual Machine?
( created Wed Mar 04, 2026 )
Does ILLiad 10 support Windows Server 2025?
( created Mon Dec 15, 2025 )
How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC?
( created Wed Dec 10, 2025 )
Can I use the Alma API to include a value that would allow users to auto clear when creating a new user?
( created Thu Nov 06, 2025 )
Can I edit the illiad.dll file for our webpages?
( created Tue Oct 14, 2025 )
Why does the ILLiad workform show +30 in the Need Before field?
( created Fri Sep 19, 2025 )
Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen
( created Fri Aug 29, 2025 )
What is the character limit for an NVTGC in ILLiad?
( created Fri Jul 25, 2025 )
Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol
( created Tue Jun 24, 2025 )
Do ILLiad Web Pages Use Bootstrap
( created Mon Jun 16, 2025 )
Status Lines for Renewals
( created Thu May 29, 2025 )
Slow Response Loading Large PDF Files
( created Wed May 28, 2025 )
Libraries are not receiving our ISO cancelation message
( created Wed May 21, 2025 )
RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility
( created Tue May 20, 2025 )
Recent SAML vulnerabilities
( created Thu Mar 27, 2025 )
Recently updated articles
What do I need to do to set up my ILLiad Server Configuration and Permissions?
( updated Tue Apr 21, 2026 )
What do I need to do to get my scanner to be compatible with ILLiad?
( updated Tue Apr 21, 2026 )
What do I need to do to Configure RAPID to work in ILLiad?
( updated Tue Apr 21, 2026 )
What do I do when an ILLiad lender no longer wants to receive requests via Odyssey?
( updated Tue Apr 21, 2026 )
What Data Sources are used for the different Word documents
( updated Tue Apr 21, 2026 )
What are the Possible OCLC Statuses that will show up in the OCLC Status box in ILLiad?
( updated Mon Apr 20, 2026 )
What are the Hardware and Software Requirements for ILLiad?
( updated Mon Apr 20, 2026 )
What are the different ILLiad WebReports available to me?
( updated Mon Apr 20, 2026 )
What are the Default ILLiad email templates for Notifications?
( updated Mon Apr 20, 2026 )
What are the Best Practices for Configuring the ILLiad PDF Folder on a Muti-Web Directory Server Setup for ILLiad?
( updated Mon Apr 20, 2026 )
We want to delete our Disavowed Users and also keep all their transaction information in ILLiad
( updated Mon Apr 20, 2026 )
We want to change the Required ID field associated with Registration so it requires nine or fourteen numbers
( updated Mon Apr 20, 2026 )
We cannot send or receive ILLiad Odyssey documents
( updated Mon Apr 20, 2026 )
We are on an ILLiad Shared server and we are having troubles with one of our sites after we made edits to that directory on the Web Server
( updated Mon Apr 20, 2026 )
We are on an ILLiad shared server and received an error message in the Rapid log regarding the RapidPrimaryLendingDownload Customization key
( updated Mon Apr 20, 2026 )