Skip to main content
OCLC Support

When I try to add records to an Export List, I get the message, "An error occurred on the server, please try again later or contact support."

  1. Last updated
  2. Save as PDF

Symptom

  • When I try to add records to an Export List, I get the message, "An error occurred on the server, please try again later or contact support."

Applies to

  • Record Manager

Resolution

When we see this error, we often find that it's corrupt data in the export preferences. Please try these steps:

  1. Record or take a screenshot of your current export preferences.
  2. Try erasing/saving or resetting/saving your export preferences.

Additional information

See also: Record Manager user preferences.

Page ID

59150