Note: If you are a WMS library or using full WorldShare Collection Manager, see Report errant knowledge base links.
Contact OCLC Support with the following information, if you have it:
*If you are unable to provide test proxy credentials, OCLC might need to conduct a screen-sharing session with your library to troubleshoot.
If you enable the "Report a broken link" form so that it appears in your WorldCat Discovery interface and A to Z list, both patrons and library staff can report broken links to your library. See Enable "Report a broken link" and receive emails for more information.
Find instructions on how to Manage broken link reports from WorldCat Discovery.
Caution: OCLC does not receive the emails sent to your library.
Enable full-text links in OCLC Service Configuration:
Verify settings in the WorldShare interface, Metadata > Collection Manager Fundamentals > Institution Settings.
Review the Proxy settings checklist. Note that if the title with the errant link is from an open access collection, you might need to disable the proxy setting within the collection's settings in Collection Manager Fundamentals.
Proxy Type
Base URL
Caution: Do not include a space after the Base URL.
Username and Password
(Optional) Enter your Username and Password. Providing username and password information is used by OCLC for de-bugging purposes only.
Note: If you are a WMS library or using full WorldShare Collection Manager, please see Provider Settings.
Collections from certain providers require identifiers specific to the provider in order for links to resolve to full-text. The ID is often included in the URL you use to access the provider's platform. For example, if you have an ID "XXX" from a provider:
Note: In special situations, you might need to override a linking ID for a particular collection. For help, see Collection-level settings in knowledge base collections, Use Proxy.
Providers that require an ID | Setting is always required | Setting is only required when custom linking has been set up with the provider | Vendor Specific Linking ID |
---|---|---|---|
Askews and Holts | x | VLeBooks Organisation ID | |
CSA | x | Base URL | |
China National Knowledge Infrastructure (CNKI) | x | Base URL | |
EBSCO A-to-Z | x | Customer ID | |
EBSCOhost | x | Authentication Type | |
EBSCOhost EJS (EBSCOonline) | x |
EBSCOonline Customer Code
|
|
Elsevier | x |
Scopus Partner ID Expert Consult ID |
|
Factiva | x | Factiva XS-ID | |
Gale Cengage | x | Location ID | |
Get It Now |
WorldCat Discovery libraries configure Get It Now as an unmediated service which allows end users to purchase articles immediately. See How to configure Get It Now (unmediated service) for instructions. WorldShare ILL libraries configure Get it Now as a mediated service. See Purchasing articles from Get It Now for instructions. |
ILL Email Address Bill to Email Address Institute Order Source |
|
IRIS Education | x | IRIS Education Library ID | |
Infobase | x | Infobase Library ID | |
JSTOR | x | OpenAthens Domain Name | |
Kanopy | x | Kanopy Library ID | |
LOCKSS | x | Base URL | |
LexisNexis | x | LexisNexis MIP | |
MD Consult | x | ||
National Library of Medicine | x | Outside Tool User Name | |
Naxos Digital Services Ltd | x | Naxos Library ID | |
OCLC | x | ||
Odilo | x | Base URL | |
OverDrive | x | Base URL | |
Ovid | x | Base URL | |
ProQuest | x | ProQuest account ID | |
ProQuest Ebook Central | x | ProQuest ebook Library ID | |
ProQuest Safari | x |
ProQuest Safari UI Code O'Reilly Connection String for SAML SSO Access |
|
Psychotherapy.net | x | Psychotherapy.net Library ID | |
Recorded Books | x | Library ID | |
Skillsoft EZproxy Domain | x | EZproxy Server | |
Springer | x | Base URL | |
Swank Digital Campus | x | Swank Library ID | |
Teton Data Systems | x | Group Alias | |
The HistoryMakers | x | Site ID | |
VIP | x | Base URL | |
Vandeplas Publishing | x | Vandeplas Publishing Custom URL Path | |
Westlaw Campus | x | Westlaw Site ID | |
e-libro | x | e-libro ID-channel |
Verify that the title-level format is one that will surface links:
Verify that your coverage information is represented correctly. Coverage can include:
See KBART values and formatting for information on how to represent coverage information.
OCLC number
Verify that there is an OCLC number and that it is correct. Verify that the OCLC number in the knowledge base matches that in the WorldCat record.
Standard Number
Verify that there is an ISSN/ISBN and that it is correct. Verify that the number in the knowledge base matches that in the WorldCat record.
If the Standard Number is incorrect, report it to OCLC Support.
For information about Cooperative Management of the WorldCat knowledge base, see Update title information in existing collections.