When I try to open my local file or to set it as default, I get the error message: "Local file could not be opened."

Symptom

• You are unable to open or otherwise work with your local save file.
• Error message appears: Local file could not be opened. Please see the log file for the specific cause at [file destination].

Applies to

• Connexion client all versions

Resolution

Please try the following steps:

1. Close Connexion client completely for yourself and all other users.

2. Open the folder %appdata%\Roaming\OCLC\Connex\Db.

a. Type Windows Key + R.

b. Enter "%appdata%" into the field and click OK. This will place you in the Roaming folder.

3. Make sure that file extensions are fully displayed using the View > File Name Extensions menu option.

4.  Check for the file extension .ldb.  Files with this extension are what tell the Access database running Connexion client that someone is logged in.

5. Delete this file and attempt your workflow again.

Additional information

Further error message: Unable to open file in exclusive mode.

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