Connexion settings, toolbar and shortcut icons, are not being retained - Renaming Options.xml

Symptom

• Connexion client settings are not retained.
• After rebooting, your toolbar and shortcut icons are in a different order or missing, or your authorizations or other customization options are gone.
• Or, you get an error message: Operation unavailable (Exception from HRESULT:0x800401E3 (MK_E_UNAVAILABLE))

Applies to

• Connexion client

Resolution

The options.xml file might be corrupted which will affect the default settings. Follow the steps below to troubleshoot the issue:

1. Close the client if it is running.
2. Hold down the Windows key + R. This should bring up the Run dialog box.
3. Type the following %appdata% in the box.
4. Click OK.
5. Navigate to OCLC > Connex > Profiles > MyProfile.
6. Right click Options.xml or Options file. This will depend on how files are displayed.
7. Click Rename.
8. Rename the file to Options.old (If the new Options.xml file does not resolve the issue, you can restore the old options.xml file).
9. Close that window.
10. Open Connexion client.
11. Configure your settings.
12. Close and restart the client. Your settings should now be sticking.

If this does not resolve the issue, contact OCLC Support.

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