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Records in your Local Save File will not open or you can't make changes to them

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Symptom
  • Records in your Local Save File will not open or you can't Make changes to them. 
Resolution

Please follow these steps:

  1. Go to File > Local File Manager > Make sure the file location that holds your record you are trying to open or make changes to is selected in the "Files" window.
  2. If it is not selected then select it and click on the Set as Default to the right of the window.
  3. Once it is selected then click on the Compact/Repair button also to the right of the window.  
  4. This may take several minutes to complete depending on how many records are saved in the file. 
  5. Once it is done then try to open or make your changes to the record.
Page ID
13317