How to find my Microsoft Office version info

Applies to
Answer

The error you’re experiencing may be due to an Office incompatibility.  Please send us a screenshot of your Office, About window.  To do this:

1. Open Word or Excel.

2. Open a blank Word doc or blank Excel worksheet.

3. Click File > Account > About.

Please send a screenshot of that window. It should identify the Office version and bit size.

Additional information

Link to the Microsoft version table

Page ID
40512