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Gateway export to Koha ILS causes Connexion client crash

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Symptom
  • When Gateway export a record to Koha ILS, Connexion client crashes and has to be restarted.
Applies to
  • Connexion - all versions
Resolution

There is something about the Koha host name that is causing the client crash.  To resolve the issue, create a new Gateway export destination.  Once the existing export destination is damaged, it can't be reused.

Instead of the host name, use the IP of the Koha server.  A ping of the server shows this: 'KOHA-NAME.bywatersolutions.com [PING.IP.GOES.HERE]'.

Do the following:

  1. Delete the existing Gateway export destination (it's damaged and won't work, even with an IP).
  2. Create a new Gateway export destination.  In the host name box enter PING.IP.GOES.HERE (obtained from pinging the server).
  3. Enter all other information the same as before; port, login name and password.
  4. On the Local System Settings page for your export destination, also ensure that the "Permanent Connection" box is not checked.

Click OK on the dialogs to save and close them, and try exporting a record.  It should be successful.

Additional information

How do I ping the Koha server?

  1. Hold down the Windows key (to the left or right of the Alt key) and while holding it down, press the letter r; this brings up the Windows Run box.
  2. Type cmd and press Enter    (This opens a command line window).
  3. At the flashing cursor, type ping Koha server; (e.g., ping KOHA-NAME.bywatersolutions.com).
  4. Use the IP it returns in [PING.IP.GOES.HERE].  For example, [120.120.120.120].
Page ID
20417