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OCLC Support

Error: The TCP/IP connection has been closed by the remote host

Symptom
  • When exporting records via Gateway export to your local system, an error reads "The TCP/IP connection has been closed by the remote host"
Applies to
  • Connexion client
Resolution

Typically, this error indicates a connection issue on the local system side. Contact the support team for your local system for assistance. You may need to send them a screenshot of your Connexion gateway export settings and a traceroute of the connection to the ILS host. Your IT team should be able to help with the traceroute if needed.

Page ID
54283