We updated our operating system and now the Cataloging Label Program won't print
Symptom
- The label program will not print labels and instead displays an error message reading "OCLC Cataloging Label Program has stopped working. A problem caused the program to stop working correctly. Please close the program." Note that the error message may be slightly different; the provided message is an example.
Applies to
- OCLC Cataloging Label Program
Resolution
The following steps require Admin privileges and may require your IT department's assistance.
- Right-click the OCLC Cataloging Label Program shortcut and run it as an administrator. This action creates any missing files.
- Once the OCLC Cataloging Label Program opens, close it.
- Right-click the OCLC Permissions software shortcut and run it as an administrator.
- If the top six entries in the list do not all say read-write, click the "Set Full Permissions" button and verify that they all change to read-write.
- Click "Close" to exit OCLCPermissions.
- Start the OCLC Cataloging Label Program and print a test label. It should work.
Additional information
Both the OCLC Cataloging Label Program and OCLC Permissions software are available from Cataloging Software Downloads.