Featured CONTENTdm Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm (classic version).
Most viewed articles
Process can't access the file because it is being used by another process error
Attempted to read or write protected memory error
Links to deleted content still appear in my collection
Receiving the error "Object reference not set to an instance of an object."
My SSL for CONTENTdm is expiring and I need to renew
CONTENTdm Video Best Practices
What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
Orientation of thumbnails incorrect
CONTENTdm password reset
What file types does CONTENTdm support?
Can I move items from one collection to another?
Error "Index was outside the bounds of the array"
How do I get a new CONTENTdm log in username and password?
Nickname Tool: How do I edit field nicknames?
What are the size limits for records or collections in CONTENTdm?
Recently created articles
What is Preservation Archive and how does it relate to CONTENTdm?
( created Thu Sep 10, 2026 )
I enabled my collections for WorldCat Sync, but they are not appearing in DCG. How can I get them to appear?
( created Thu Sep 10, 2026 )
"Unauthorized" error happens when I try to log in to our CONTENTdm administration site
( created Wed Aug 26, 2026 )
Error messages when trying to approval all controlled vocabulary terms
( created Tue Aug 18, 2026 )
Why am I seeing the error “Redirected Too Many Times”?
( created Wed Aug 05, 2026 )
Why is the text missing from the download image button?
( created Tue Jul 21, 2026 )
The print and download buttons are disabled, but users are still able to print and download PDFs
( created Thu May 14, 2026 )
Export does not contain images
( created Tue May 12, 2026 )
I deleted a CONTENTdm collection, but its custom pages are still appearing on our site.
( created Thu Apr 30, 2026 )
Items are missing after being approved and the collection indexed
( created Fri Apr 17, 2026 )
A CONTENTdm site has an item that includes my name or image. How can I request its redaction or removal?
( created Thu Apr 16, 2026 )
How can I add an ADA banner to my CONTENTdm site?
( created Fri Apr 10, 2026 )
I'm trying to use shared vocabulary in a collection, but it isn't being applied in the collection metadata fields as expected.
( created Mon Apr 06, 2026 )
The "Add OCR Text" button is grayed out
( created Thu Apr 02, 2026 )
Why are holdings not being placed on items from my collection?
( created Wed Mar 25, 2026 )
Recently updated articles
Unable to open most recently used project, receiving "elements are not closed" error.
( updated Fri Sep 18, 2026 )
What are the size limits for records or collections in CONTENTdm?
( updated Fri Sep 18, 2026 )
What should I do if the Generate OCR Transcript option in the Project Client not working as expected?
( updated Fri Sep 18, 2026 )
What should I do when I'm receiving OCR license activation error(s)?
( updated Fri Sep 18, 2026 )
Why does searching within an object not highlight the search term in the image preview?
( updated Fri Sep 18, 2026 )
Why is an external URL that I added to the metadata not saved correctly?
( updated Fri Sep 18, 2026 )
"The maximum number of units available in the license has been reached" error while ingesting items into the CONTENTdm Project Client
( updated Fri Sep 18, 2026 )
Item assigned with item-level IP permission restriction cannot be found in a collection
( updated Fri Sep 18, 2026 )
OCR Is Counting Pages Twice when using the Create Print PDF setting in Project Client
( updated Fri Sep 18, 2026 )
Receiving the message "The resource is not available" in the Website Configuration Tool
( updated Fri Sep 18, 2026 )
Still seeing Register button after registering a repository under the Harvesting tab
( updated Fri Sep 18, 2026 )
Tab-Delimited file message error file does not exist
( updated Fri Sep 18, 2026 )
Unable to connect to Project ReadContentAsString method is not supported error
( updated Fri Sep 18, 2026 )
Unable to open most recently used project. An error occurred parsing XML
( updated Fri Sep 18, 2026 )
When Browsing the contents of a Controlled Vocabulary, characters with diacritics are incorrect
( updated Fri Sep 18, 2026 )