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OCLC Support

The approval process has failed. The screen is blank but says 'undefined' next to the collection drop down box

  • Items will not approve.  The error message 'undefined' appears next to the collection drop down box.
Applies to
  • CONTENTdm Administration

This is happening because you have uploaded a collection or item(s) from the Project Client, but before you have approved/indexed the item(s) you have made a change(s) to the metadata fields before the index table has been established.

If you are seeing this error:

  1. Wait 24 hours to see if the problem fixes itself; if it doesn't
  2. Contact OCLC Support with information about what you have changed since you uploaded the file(s).  OCLC Support will then re-set/delete the approval queue so you can re-upload from the Project Client.
Additional information

Before you re-upload from the Project Client, refresh your project by switching between two collection projects to get most up to date field map from your server.

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