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OCLC Support

Why is our scheduled report failing to come through?

Symptom
  • Scheduled reports from Report Designer failing to deliver
Applies to
  • WorldShare Analytics
  • WorldShare Reports
  • Report Designer
Resolution

Short introduction or instructions to follow these steps:

  1. Go to Analytics  > Reports > Report Launch Pad.
  2. Right-click the report and select "History", which will show you the particular instance failure.
  3. Submit this information to OCLC Support
Additional information

If the scheduled report continues to fail, as a workaround, run the report manually by going to Analytics > Reports > Reports and selecting the respective report.

Page ID
41024