You are already logged into another institution error

Symptom

User gets the error "You are already logged into another institution..." when logging into WorldShare. 

Applies to

• WMS Admin
• WMS Circulation
• WMS Acquisitions
• WorldShare ILL
• Record Manager
• Collection Manager

Resolution

This means that  WorldShare sees you as already logged into another secure connection. Services that commonly cause this are Service Configuration or My Account screens. To resolve it you have to either close the original connection or open your second connection in a different browser. Try the following: 

• Open the second service in a different browser. 
• Close the browser window of the original secure connection. 
• Close and reopen your browser.  

If problems persist, contact OCLC Support with your OCLC symbol, the error and let us know what you have open on your machine.  

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