Why is patron information missing from the Clear Hold Shelf report?

Applies to

• WorldShare Circulation

Answer

The Date, Patron Name, Patron Barcode and Borrower Category  fields will no longer populate on the Clear Hold Shelf report if any of the following occurred:

• The requesting patron’s user record was deleted
• The hold was deleted by library staff 
• The hold expired and the holds batch job ran and deleted the hold (and any expiry notification was sent to the patron)
• The hold was marked complete by library staff (via the Pickup Location report)
• The hold’s pickup location was changed to a different branch after fulfillment
• The end date of the reservation has been reached during the specified time configured in the Hold Request Period

Additional information

Clear Hold Shelf

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