Why are notifications not showing under patron's history?
Symptom
- Notifications are not showing under patron's history
Applies to
- WorldShare Circulation
Resolution
In order for notifications to show under Patron History, the feature must be turned on.
- To confirm, go to OCLC Service Configuration > WMS Circulation > Admin/General > History > Notification History
- Ensure that the radial button next to Retain for a specific period between 1 day and 24 months is selected
- Confirm the Retain History is set to the period of days, weeks, or months desired by your library
- Click Save
If this enabled and notifications are still not showing, confirm the patron's home branch. If it is different from any of your library branches, the patron may be associated with a different institution.
To determine if this is the case, check if the item circulated has the history of the notification being sent out.
- In WorldShare > Circulation > Discover Items > Search the item barcode
- Click on Notifications
- View the most recent sent notifications associated with this item
- If the notification is there and not in patron history, the patron is associated with another institution
- If the notifications are not present, there may be a problem with your loan policies. Check the associated Loan Policy to ensure the notification settings are correct.
Please contact OCLC Support for further assistance with your OCLC Symbol and an example of a transaction where the expected notification was not sent.
Additional information