Why am I receiving the message "We cannot reach your institution to verify your credentials. Try again later."?
Symptom
- You receive the error "We cannot reach your institution to verify your credentials. Try again later." when logging into WorldShare or Tipasa
Applies to
- WMS or Tipasa sites using LDAP as the authentication method.
Resolution
This error happens when your IT changes or updates your LDAP server domain and/or port number.
- Take a full-page screenshot of the page with the error message. The screenshot should include the URL address bar and the time on your clock.
- Verify with your IT department the domain name and the port of your LDAP server.
- Ask your IT department if they can send you the LDAP connection logs from the time you had the problem.
- Contact OCLC Support with this information.