When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check?

Applies to

• WorldShare Circulation

Answer

Here are the policies that you need to check if a pickup option displays the ‘not available due to policy’ message when attempting to create/edit a hold in WorldShare Circulation:

• Collection Type Policy
  • Can the item(s) in the collection fulfill holds for the requesting user?

• Hold Pickup Locations Map
  • Given the item eligibility per Collection Type Policy, are there pick-up locations configured for this scenario?

  • Compare the map to the home branch of the patron in the Admin module or the Profile tab.

• Branch Locations
  • Is the desired pickup location currently active?

Additional information

Collection Type Policy

Hold Pickup Locations Map

Page ID