When placing a hold on a record, I see an error that says "No pick up locations available".

Symptom

• If a hold is placed from inside WorldShare Circulation, the Create New Hold Request screen reads that the "Pickup Branch or Pickup Location is Not Available due to Policy". 
• The same hold placed from WorldCat Discovery causes an error that says "Ineligible for place hold. No pick up locations available". 

Applies to

• WorldShare Circulation
• WorldCat Discovery

Answer

This issue can occur for multiple reasons. Please consider the following:

• Is the item's location set inside a Collection Type Policy that allows holds?
  • Check to verify that the shelving location of the requested item can be requested by the patron per Collection Type Policy > Fulfil Holds For
    • Also, verify that the items can be requested by the Item Status per Collection Type Policy > Fulfil Holds By Item Status
  • Under the Locations header, look at the material format, holding location, and shelving location of the requested item(s) vs. the requesting patron’s home institution/branch.
    • Note: If the user is placing an ‘any copy’ / title-level hold, then look at all items held on the requested bib. At least one must be allowed to fulfill holds.
• Is there a valid, active pickup location selected in the Hold Pickup Locations Map?
  • Reading this map may also require you to know the user’s patron type
• Is the patron currently suspended?
  • Suspended users cannot place hold requests. These users will always see the ‘no pickup locations available’ message.

Additional information

Please see more information about how to use  Location Policy.  Additionally, there is information available on the Hold Pickup Locations Map

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