When I try to search for an item in WorldShare Circulation I get a system error stating "unable to perform the search"

Symptom

• When in WorldShare Circulation and searching in Discover Items, the following error appears: Unable to perform the search. A system error has occurred. Try Again.

Applies to

• WorldShare Circulation

Resolution

This is likely happening because the session of WorldShare has been open for an extended period of time and has timed out. Try the following steps to remedy this issue:

1. Refresh the web page
2. If refreshing doesn't work, clear the browser's cache and cookies and restart the browser

If you're still seeing the error after trying those steps, please reach out to OCLC Support with a full-screen screenshot of the error message and your exact replication steps.

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