An institution has to register to activate the Digby service. Once the Digby welcome email has been sent to your institution, you can expect to be able to sign into the app. If you had attempted to sign into the Digby app before registering, please re-install the app. To check if an institution is registered for access to Digby, please contact OCLC Order services.
Here are some things to troubleshoot about the phone and its settings: