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OCLC Support

There are no checkboxes next to the items in the patron hold list. How do I fix this?

Symptom
  • When the holds are displayed, the details of each hold exist but not the checkboxes so we cannot select any of the holds
  • The holds cannot be deleted because they cannot be ticked due to the disappearance of the checkboxes
Applies to
  • WorldShare Circulation
Resolution

It is just a display problem, which usually occurs when another operator has a different sort order applied. It can be solved by:

  1. Clicking the little cog  icon to the right of the holds and Select All from the list of options.
  2. The checkboxes will now display.
  3. Occasionally, there can be a problem with the display, in that, rather than a list of items on loan being displayed, the 
    results concertina is duplicated on the display. If that happens, simply open the gear widget again and select Reset to Defaults.
Page ID
15939