I am unable to sign in to Service Configuration using my OCLC Services Account

Symptom

• When signing in to Service Configuration using my OCLC Services Account I get the message We are unable to process your request at this moment.

Applies to

• Service Configuration 

Resolution

This usually indicates that you do not have the correct permissions to access Service Configuration.

1. Ask an administrator to assign administration roles in your account for the required module. For instance, the role for Circulation is Circulation Admin. See Additional Information below for all Service Configuration roles.
2. If you are still unable to access, please contact OCLC Support with your WorldShare URL and username.

Additional Information

OCLC Service Configuration roles

Page ID