I'm getting a prompt to create a temporary item when I'm trying to check out an ILL item to a patron

Symptom

• You are trying to check out an ILL item to a patron, or you are trying to pull up the item record for an ILL, and the system is not checking out or bringing up the temporary item that was created via the Circulation Tipasa integration. Instead, you see a prompt to Create Temporary Item.

Applies to

• WorldShare Circulation
• Tipasa

Resolution

If you are unable to bring up the item by scanning the barcode or typing it in, it could be because there is a blank space character at the end of the barcode in the temporary item's record.

1. Go to the patron's Holds tab and click on the barcode that appears next to the item's title.

2. Click Edit Item.

3. Click inside the Barcode field and remove the space at the end of the barcode.

4. Click Save Edits.

5. You should be able to check out the item as expected.

Additional information

Integration Workflow

Page ID