Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
Why is my POS Printer not printing automatically?
How can I configure my SIP2 device/service to work with WMS?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
How do I locate/access our Circulation Item Inventory Report?
Can a shelving location be changed in bulk to a different shelving location?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
How do fixed due dates affect our loan policies?
How do I add a new patron type?
I am unfamiliar with a barcode being 'deprecated', what does that mean?
How do I remove a branch location from our WMS?
Recently created articles
Authentication error when trying to upload offline circulation transactions
( created Mon Nov 25, 2024 )
Patron custom data is provided in our patron loads but is not displaying in WorldShare
( created Fri Nov 15, 2024 )
Do recalls take priority over other holds in the hold queue?
( created Wed Oct 23, 2024 )
We are getting a 'The patron is not verified' Override acknowledgment request.
( created Thu Sep 26, 2024 )
Why is my RFID pad only reading one item at a time?
( created Wed Sep 11, 2024 )
Will fines continue to accrue on an account if a replacement cost has been applied by a long overdue policy?
( created Tue Sep 10, 2024 )
Why are URLs in email notifications displaying as Outlook safe links?
( created Fri Jun 21, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, can we forward the hold request to another branch?
( created Wed Jun 05, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, will the request show on all branch’s Pull List?
( created Wed Jun 05, 2024 )
What are the fields in the Digby inventory report?
( created Thu May 16, 2024 )
Add Call Number in Email Notifications
( created Tue May 07, 2024 )
Is there a way to hide a shelving location from my patrons in WMS?
( created Tue Apr 30, 2024 )
Can staff with the Student Worker Circulation or Student Worker Restricted role mark items as Missing?
( created Mon Mar 11, 2024 )
How can I see a list of all our blocked patrons?
( created Thu Jan 25, 2024 )
Renewal despite existing hold request
( created Fri Jan 19, 2024 )
Recently updated articles
How can I configure my SIP2 device/service to work with WMS?
( updated Tue Dec 17, 2024 )
Why are items falling due on days when the libraries are closed?
( updated Fri Dec 13, 2024 )
How do I set my open hours to go past midnight?
( updated Tue Dec 10, 2024 )
How do I remove a branch location from our WMS?
( updated Mon Dec 09, 2024 )
Why are URLs in email notifications displaying as Outlook safe links?
( updated Thu Dec 05, 2024 )
Authentication error when trying to upload offline circulation transactions
( updated Mon Nov 25, 2024 )
Why are some buttons greyed out when editing an item in Circulation?
( updated Fri Nov 22, 2024 )
Patron custom data is provided in our patron loads but is not displaying in WorldShare
( updated Fri Nov 22, 2024 )
Barcode searches bring up item in some places, but not in others
( updated Thu Nov 21, 2024 )
Why am I receiving an "Unknown Barcode" error when searching for an existing or newly added barcoded item?
( updated Wed Nov 06, 2024 )
How do I make a campus library collection or shelving location unavailable
( updated Mon Nov 04, 2024 )
When placing a hold on a record, I see an error that says "No pick up locations available".
( updated Fri Nov 01, 2024 )
Can I convert multi-part items to single-part items?
( updated Wed Oct 23, 2024 )
Do recalls take priority over other holds in the hold queue?
( updated Wed Oct 23, 2024 )
Why am I getting error message "No matching Collection Type Policy"?
( updated Wed Oct 23, 2024 )