Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
How can I configure my SIP2 device/service to work with WMS?
Why is my POS Printer not printing automatically?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How do I remove a branch location from our WMS?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
How can I find out about planned maintenance outages?
Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Why is an item not automatically renewed?
Why are items falling due on days when the libraries are closed?
I need a list of the temporary item records for my institution
Recently created articles
Why isn't there a date listed in the Item Last Issued Date column in the Circulation Item Inventories report?
( created Wed Sep 16, 2026 )
Why is the 'check in date is invalid' when checking in an item
( created Tue Sep 15, 2026 )
I am not receiving library notices in my email. What should I check?
( created Fri Sep 11, 2026 )
When placing a Hold Request a patron is getting the error: Speak with your librarian. The request failed due to the following errors: A library rule prevents the item from circulating.
( created Wed Sep 02, 2026 )
Our SIP2 device logs in successfully but then reports no connection.
( created Mon Aug 24, 2026 )
I'm unable to delete a line from our Hold Pickup Locations Map
( created Tue Aug 18, 2026 )
Our SIP2 devices worked fine, but started failing to log in after we set up our Sandbox SIP2 settings
( created Thu Aug 06, 2026 )
What is a New Bill Notice for and what's meant by sent every few minutes?
( created Wed Aug 05, 2026 )
Could barcode characters be causing my item to be unfindable?
( created Tue Jul 28, 2026 )
Why is the item status not displayed in the Copies view?
( created Mon Jul 27, 2026 )
How to manually force a re-index of an LHR (Local Holdings Record) after making updates.
( created Thu Jul 02, 2026 )
When I attempt to sign in to Digby, I get the error, "something went wrong :( Tap here to continue undefined 404"
( created Tue Jun 02, 2026 )
How can items in WMS be made loanable for specific patron types while remaining hidden from WorldCat Discovery?
( created Thu May 28, 2026 )
Why is the shelving location of my item outlined in red?
( created Wed May 13, 2026 )
What happens if I disable a previously-enabled NGN notification type?
( created Thu Apr 23, 2026 )
Recently updated articles
How does the automatic/proactive recall process logic decide on which is the most appropriate item?
( updated Wed Sep 23, 2026 )
Error in Digby saying your profile lacks sufficient permissions to use this app
( updated Tue Sep 22, 2026 )
Authentication error when trying to upload offline circulation transactions
( updated Tue Sep 22, 2026 )
Why isn't there a date listed in the Item Last Issued Date column in the Circulation Item Inventories report?
( updated Wed Sep 16, 2026 )
Why is the 'check in date is invalid' when checking in an item
( updated Wed Sep 16, 2026 )
I am not receiving library notices in my email. What should I check?
( updated Fri Sep 11, 2026 )
When placing a Hold Request a patron is getting the error: Speak with your librarian. The request failed due to the following errors: A library rule prevents the item from circulating.
( updated Wed Sep 02, 2026 )
I'm unable to delete a line from our Hold Pickup Locations Map
( updated Thu Aug 27, 2026 )
Our SIP2 device logs in successfully but then reports no connection.
( updated Mon Aug 24, 2026 )
Why are known items missing from the Digby Read Shelf list?
( updated Tue Aug 18, 2026 )
How do I remove a branch location from our WMS?
( updated Fri Aug 07, 2026 )
Our SIP2 devices worked fine, but started failing to log in after we set up our Sandbox SIP2 settings
( updated Thu Aug 06, 2026 )
Why was a patron not removed after submitting a bulk delete file?
( updated Wed Aug 05, 2026 )
What is a New Bill Notice for and what's meant by sent every few minutes?
( updated Wed Aug 05, 2026 )
Can a shelving location simply be renamed?
( updated Wed Jul 29, 2026 )