Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
Why is my POS Printer not printing automatically?
How can I configure my SIP2 device to work with WMS?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Can a shelving location be changed in bulk to a different shelving location?
How do I locate/access our Circulation Item Inventory Report?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
What should I do when I get the message "Limit reached" in Digby?
How can I change the date format in WorldShare Circulation?
How do fixed due dates affect our loan policies?
How do I add a new patron type?
I am unfamiliar with a barcode being 'deprecated', what does that mean?
Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Recently created articles
Why are URLs in email notifications displaying as Outlook safelinks?
( created Fri Jun 21, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, can we forward the hold request to another branch?
( created Wed Jun 05, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, will the request show on all branch’s Pull List?
( created Wed Jun 05, 2024 )
What are the fields in the Digby inventory report?
( created Thu May 16, 2024 )
Add Call Number in Email Notifications
( created Tue May 07, 2024 )
Is there a way to hide a shelving location from my patrons in WMS?
( created Tue Apr 30, 2024 )
Can staff with the Student Worker Circulation or Student Worker Restricted role mark items as Missing?
( created Mon Mar 11, 2024 )
How can I see a list of all our blocked patrons?
( created Thu Jan 25, 2024 )
Renewal despite existing hold request
( created Fri Jan 19, 2024 )
Some items are missing their barcodes in the Circulation Item Inventories report
( created Thu Jan 11, 2024 )
Does the hold pickup notification email include the title information and pickup location?
( created Tue Oct 17, 2023 )
I'm unable to log in to the Digby app on my iPhone
( created Wed Oct 11, 2023 )
SIP2 custom messages from WMS are displaying in English when we want a different language
( created Tue Oct 10, 2023 )
A pickup location or branch is not showing as an available Pick Up Option
( created Mon Oct 02, 2023 )
When I try to search for an item in WorldShare Circulation I get a system error stating "unable to perform the search"
( created Tue Sep 19, 2023 )
Recently updated articles
Why are URLs in email notifications displaying as Outlook safelinks?
( updated Fri Jul 12, 2024 )
How do I remove a branch location from our WMS?
( updated Wed Jul 10, 2024 )
Is there a way to automatically batch release deprecated user barcodes?
( updated Wed Jul 10, 2024 )
How can I configure my SIP2 device to work with WMS?
( updated Thu Jun 20, 2024 )
Is there a way to hide a shelving location from my patrons in WMS?
( updated Mon Jun 10, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, can we forward the hold request to another branch?
( updated Wed Jun 05, 2024 )
If ‘Prefer available items at the pickup location’ is set to No, will the request show on all branch’s Pull List?
( updated Wed Jun 05, 2024 )
What are the fields in the Digby inventory report?
( updated Thu May 16, 2024 )
Add Call Number in Email Notifications
( updated Tue May 07, 2024 )
How can I get a record into WMS for the laptops my library wants to circulate?
( updated Wed May 01, 2024 )
Why am I receiving the message "We cannot reach your institution to verify your credentials. Try again later."?
( updated Wed May 01, 2024 )
How do I add a branch location to our WMS?
( updated Tue Apr 30, 2024 )
Can a shelving location be changed in bulk to a different shelving location?
( updated Tue Apr 30, 2024 )
The search in WorldShare Circulation is defaulting to My Group Holdings instead of My Library Holdings, how do we change this?
( updated Fri Apr 19, 2024 )
Why were fines not applied to my circulation transaction?
( updated Wed Apr 03, 2024 )