Note: To find an invoice, see Search and filter invoices or Search and filter invoice items.
Unpay an invoice
To correct mistakes on paid invoices, use the Unpay feature to make the invoice editable. Invoices that use a closed budget cannot be unpaid.
When Unpay is unavailable
In certain situations, you may not see the Unpay feature on an invoice. In this case, you will need to verify why the Unpay option is unavailable in order to determine whether the invoice can ultimately be unpaid.
|Reason Unpay is unavailable
|Steps to resolve
|One or more invoice items is associated with a closed budget
|In this case, there is no way to unpay as the expenditure would always change on the closed budget, which is not allowed for closed budgets.
|One or more order items associated with the invoice items on the invoice are associated with a closed budget
|One or more invoice items have credit, refund or supplement invoice items on later budget
You cannot unpay an invoice that contains an item that was invoiced as a supplement, credit or refund on another invoice. You must first delete the supplement, credit, or refund, and then you can unpay the original invoice. This is so that a situation is not created where there exists a supplement, credit or refund invoice item for an order item that has not even been paid in the first place. Supplements, credits, and refunds are, by definition, supplemental charges to an original invoice charge.