Skip to main content
OCLC Support

Why are my users not authenticating after loading a new file to OCLC hosted EZproxy

  1. Last updated
  2. Save as PDF
Symptom

New Users add to the text file loaded to OCLC hosted EZproxy are not authenticating

Applies to

OCLC hosted EZproxy

Resolution

Short introduction or instructions to follow these steps:

  1. Check the Email confirmation sent from OCLC and make sure records loaded as expected
  2. Check the first line of the file and make sure it is properly formatted:  all lowercase user:password in most cases.  
  3. Contact OCLC Support if not resolved
 
Page ID
41367