Troubleshooting single user access issues via EZproxy.

Symptom

• User encounters issues when attempting to access resources through EZproxy

Applies to

• EZproxy

Troubleshooting tips

The issue is more than likely environmental (PC, network, browser, etc.). Try these possible solutions:

• Clear browser cache & cookies
• Try another browser
• Temporarily disable any software firewall and/or anti-virus/spyware to see if this is causing the issue. Reenable after testing.
• Check the browser security settings
• Check the proxy details setup within the browser
• Try connecting from a different network or device
• If using a VPN, try connecting without the VPN

If you continue to have issues, contact OCLC Support.

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