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We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in

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Applies to

  • WorldShare Collection Manager
  • WorldShare Circulation
  • WorldShare Admin
  • Tipasa

Symptom: You receive the following message when trying to connect: "It is possible that someone is doing something nasty!"

Answer

The tcp_wrappers error can occur when the wrong File Transfer Protocol has been set.  SFTP-SSH is the correct protocol to use . 

  • If you are using a client like FileZilla to connect, verify Protocol settings are set to SFTP -SSH File Transfer Protocol.

    • Settings are in FileZilla under File > Site Manager

      1. File > Site Manager

      2. Change the protocol to SFTP - SSH

      3. Click Connect.

  • If you are using a Linux server to connect:
    • run the below command replacing <> with the host name.

ssh-keygen -R <>

ssh <>

 

 

Page ID

58710