How can I get an account to see support tickets I've sent to OCLC Customer Support?

The OCLC Support portal allows you to: 

• Keep track of your OCLC Support tickets, all in one place
• View tickets submitted by others at your institution
• Submit tickets using a form

Create an account

If you've already emailed us, it's easy to create an account:

1. Go to https://oclc.zendesk.com
2. Select View my current requests.
3. Next to Emailed us for support?, select Request password.
4. Enter your email address and select Submit.
5. You'll receive an email to activate your account for OCLC Support. Use the link in the email to set your password.

View your tickets and your institution's tickets

1. Sign in at https://oclc.zendesk.com
2. Select View my current requests.
3. Click the tabs to view My requests, Requests I'm CC'd on, and Organization requests.

Submit tickets via the portal

1. Sign in at https://oclc.zendesk.com
2. Select Create a new support request.
3. Fill out the applicable fields and click Submit. You can then see your ticket in the portal.

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