Why does a knowledge base link resolve correctly in Discovery but not in the A-Z list or Tipasa?

Applies to
Answer

Direct links from the knowledge base are specifically crafted by the WorldCat Knowledge Base team and vendors to consistently resolve to where the user needs to go. The A-Z linker, however, which Tipasa also uses, only takes the information available and then searches for a match in the knowledge base. In the case of Tipasa, it is using the metadata provided in the request. This is why a link may appear in the A-Z list or Tipasa without linking correctly: the system has found a match, but the vendor platform in question may have a method of linking that is not sufficient for reaching a resource.

Page ID
40031