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Why am I getting an "OOPS" error when searching in WorldCat Discovery?

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Symptom

  • You get an error reading "Oops! Something went wrong" when searching or attempting to access WorldCat Discovery

Applies to

  • WorldCat Discovery

Resolution

You may be getting this error because of a subscription issue. Contact OCLC Support to confirm your FirstSearch/WorldCat Discovery subscription is active.

Clear the WorldCat cookie and restart the browser. If you have an active FirstSearch/WorldCat Discovery subscription, and the errors persist, ensure you have WorldCat.org selected as a search database:

  1. Go to OCLC Service Configuration.
  2. Log in using your WorldShare credentials.
  3. Select Metasearch Content.
  4. Select Default Databases and Licensed Content.
  5. Select Configure Databases to Search.
  6. Verify that WorldCat.org is listed and selected in the Enabled Databases for Searching tab.
  7. Verify that WorldCat.org is selected as a default database in the Group Configured Databases tab.
  8. Create a Database Group, add WorldCat and WorldCat.org, and set this group as your Default.

If the problem persists, contact OCLC Support with your library symbol and the steps you are taking that bring up the error or the search you are performing.

Page ID

23399